SHIPPING POLICY
Products and services delivery – Date and Time slots: The time slots provided at the time of checkout can be selected by user. These are preferred date and time slots of customer. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to do delivery of products and services ordered until 24 hours of the requested delivery date and time slot. Failing to do so we will refund the amount, not before that.
For day time delivery, delivery time ranges from 10 AM to 7 PM
For midnight orders, delivery could be made anytime between 11:00 PM to 12:30AM.
In case of remote locations/small towns it can be made from 10PM to 12:30 AM.
No refund will be made in case orders fails to be delivered within provided time slot.
Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Father’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
Special day deliveries are processed until 52 hours of requested delivery date and time slots. Special days for Greenland Bakery are – Mother’s day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose day, Teddy day, Proposal Day, Hug day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year.
Delivery and Charges: Title and risk of loss for all products ordered by you shall pass on to you upon Greenland Bakery’s shipment. Thereafter Greenland Bakery will not be responsible for any loss or damage to the product.
The items kept under gift section and cakes are not liable for shipping charges, but there are conditions under which products will be charges as below:
1. Single Rakhi: From Rs 75 onwards depending on the charges taken by the partner courier company.
2. For orders upto Rs 999, charges as will be mentioned by the partner courier company.
Shipping Charges For Cakes: Baker’s Wagon offer Free Shipping of Cakes, which is applicable to our service areas only.
The details will be sent along with the invoice generated.
If recipient receives the products in damaged condition
Recipient should check the products delivered (cakes, flowers, any other) before signing the receipt.
If product delivered found damaged, recipient should refuse to accept it and immediately inform Customer Care.
Any issues with the products delivered should be reported within 4 hours of receipt, after that no request of replacement or refund will be entertained.
In case of badly damaged products, replacement will be provided. Kindly allow a minimum of 6 hours for the replacement.
Courier product complaints should be informed within 48 hours after delivery. Complaints coming after 48 hours will not be undertaken.
Minimalistic and cosmetic damages like –
Name/ message on cake not written.
Name and message not attached with flowers.
Cream of cake / decoration on cake / flowers packaging issues
– will not be eligible for refunds/replacements until unless they are severely damaged.
Keep as surprise For orders where Keep as Surprise is selected we will deliver the order as requested without receiver knowing the sender’s detail. In case the receiver refuses to accept the order then we will disclose the sender’s details for the order to be acknowledged and accepted by the receiver. If still the receiver does not accept the order then the order will be returned and it will be considered as Complete from Greenland Bakery”s end. Due to time limitation and the gift items being of perishable nature therefore we will attempt our best to have the order delivered within a given timeframe.
Contact Us: Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to bakerswagon9@gmail.com
Customer care – Call us at +91 – 7889750822 Available between 8 AM – 8 PM
Non delivery of products: We will be able to attempt delivery of your order only once. For perishable products, delivery attempt can be made again subject to our decision and you may be liable for additional delivery charge in such cases. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Premises locked.
Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
Recipient refusing to accept the delivery.
Delivered the product at the Gate / Neighbor as per instruction given by receiver.
Recipient not available.